kx99 Terms and Conditions

1. General Information and Eligibility

These terms and conditions ("Terms") apply to the kx99 platform and all its related services. By accessing the kx99 website, registering an account, or using any game or service, you are automatically considered to have accepted all provisions of these Terms.

kx99 is an online casino and betting platform that offers slots, live casino, cricket betting, and other gaming services to players in Bangladesh. The platform operates in a safe and reliable environment, and user data is protected through SSL encryption.

These Terms are written in English and apply to Bangladeshi players. If you disagree with any part of these Terms, you are requested to stop using the kx99 platform. Our services are provided for personal and recreational use only; use for commercial purposes is strictly prohibited.

2. Membership and Account Registration

2.1 Registration Eligibility

To open an account with kx99, you must meet the following requirements:

• You must be at least 21 years of age.
• You must provide your own accurate and valid information.
• Only one account per person is permitted.
• Online gaming must not be legally prohibited in the jurisdiction where you reside.

2.2 Accuracy of Account Information

All information provided at registration — including name, date of birth, address, mobile number, and payment details — must be completely accurate and up to date. kx99 reserves the right to immediately close an account if false information is provided, and in such cases any winnings or bonuses earned will be considered void.

2.3 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You are solely responsible for all activity carried out through your account. Sharing your account details with anyone else is strictly prohibited. If you suspect unauthorized access to your account, notify our support team immediately.

3. Age Verification

kx99 takes the protection of minors from gambling very seriously. This platform is for users aged 21 and above only. Where necessary, we may request a government-issued identity document (National ID card, passport, or driving licence) to verify your identity and age.

We reserve the right to hold withdrawal requests until verification is complete. If an account belonging to a minor is identified, all transactions will be cancelled and deposited funds will be returned, but no winnings or bonuses will be paid out.

4. Deposit and Withdrawal Rules

4.1 Deposits

The following payment methods are accepted for depositing funds into kx99: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100 (by any method). Deposited funds are generally credited to the account instantly.

• Deposits may only be made from a payment account registered in your own name.
• Deposits via third parties are strictly prohibited.
• For suspicious deposits, we may request additional verification.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawals will only be made to the same payment method used for the original deposit.

• Account verification must be completed before a withdrawal can be made.
• Withdrawal requests may be restricted while an active bonus wagering requirement is in progress.
• kx99 reserves the right to review any unusual withdrawal request.
• Repeated small withdrawals may be considered a sign of money laundering and will be subject to investigation.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

kx99 offers new members a 200% first deposit bonus of up to ৳5,000. To claim this bonus, it must be activated on the first deposit made after registration. The wagering requirement for the welcome bonus is 10 times (10x).

5.2 Bonus Terms

• Bonus funds cannot be withdrawn directly; they become withdrawable only after the specified wagering requirement has been completed.
• There may be a time limit for meeting the wagering requirement.
• The bonus may only be claimed once — repeat claims from the same person, household, or household address are not accepted.
• Multiple bonuses cannot be active at the same time.
• Specific terms for other promotional offers are stated separately and will apply accordingly.
• kx99 reserves the right to modify, suspend, or cancel any bonus offer.

5.3 VIP Program

The kx99 VIP program has 5 tiers, with weekly cashback awarded at each tier:

• Bronze — Up to 0.3% weekly cashback
• Silver — Up to 0.6% weekly cashback
• Gold — Up to 0.9% weekly cashback
• Platinum — Up to 1.2% weekly cashback
• Diamond — Up to 1.5% weekly cashback

Advancement through VIP tiers depends on activity and participation on the platform. Wagering conditions may also apply to cashback.

6. Gaming Rules

All games available on kx99 (slots, live casino, cricket betting, fishing games, etc.) are operated by third-party game providers (including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming, and others) and are subject to their own rules.

• Rules and payout information are available within each game.
• kx99 reserves the right to void any invalid payout resulting from a technical error.
• If the connection is lost during a game, an attempt will be made to resume the game from where it left off once the connection is restored.
• Minimum and maximum bet limits are specified separately within each game.
• For determining sports betting market outcomes, we use recognised news sources and official scorecards.

7. Prohibited Activities

The following activities are strictly prohibited on the kx99 platform:

• Operating more than one account under the same person's name.
• Engaging in fraudulent or unlawful activities.
• Using the platform for the purpose of money laundering.
• Using software, bots, scripts, or any other automated method to gain an advantage in games.
• Abusing the bonus system (including bonus arbitrage).
• Exploiting technical errors in the system to gain an unfair advantage.
• Harassing or engaging in abusive behaviour toward other players or staff.
• Operating an account on behalf of a minor or assisting a minor in gaming.

If involvement in any of the above activities is proven, the account will be immediately suspended or closed and all pending payments may be withheld.

8. Account Suspension and Closure

8.1 Closure by kx99

kx99 reserves the right to suspend or permanently close an account without notice in the following circumstances:

• Violation of any provision of these Terms.
• Fraudulent activity or suspicious transactions.
• Failure to verify the user's identity.
• Prolonged account inactivity.

8.2 Self-Exclusion

If you wish to voluntarily stop using the platform for a set period or permanently, you can request self-exclusion through our 24/7 live chat support. This is an important part of responsible gaming.

9. Privacy and Personal Data

kx99 gives the highest priority to protecting your personal information. The information you provide is used solely for the purposes of delivering services, verification, and meeting legal obligations. We do not sell your information to third parties.

To learn more about our full privacy policy, please read the Privacy Policy page. By using the platform, you also agree to our privacy policy.

• Cookies are used on our website to improve the quality of our services.
• Information may be provided in response to lawful requests from government authorities in accordance with applicable law.
• All data is securely transmitted through SSL encryption.

10. Responsible Gaming

kx99 believes that gaming should be a recreational activity. We fully support responsible gaming practices and provide various tools to protect players from problematic gambling behaviour.

Core principles of responsible gaming:

• Only spend an amount you can afford to lose.
• Do not treat gaming as a source of income.
• Stop gaming immediately if it is causing personal, family, or financial problems.
• Make use of self-exclusion or deposit limit features if needed.

For more information, please read our Responsible Gaming page. If you need support, contact us via 24/7 live chat.

11. Limitation of Liability

kx99 accepts no responsibility for the following:

• Interruption to games or transactions caused by technical errors, server outages, or internet connection problems.
• Software errors from third-party game providers.
• Loss caused by issues with the user's own device or network.
• Events beyond our control (force majeure) — such as natural disasters, government restrictions, or cyberattacks.
• Loss resulting from a user disclosing their account access details to another person.

Our total liability shall in no circumstances exceed the total amount deposited by the user during the relevant period.

12. Changes to Terms and Legal Matters

12.1 Right to Modify Terms

kx99 reserves the right to change, amend, or update these Terms at any time. When changes are made, the new effective date will be displayed on this page. For significant changes, a notice may be sent to the registered email address. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

12.2 Dispute Resolution

In the event of a dispute, an attempt will first be made to resolve it through our customer support team. Our decision will be considered final, though there is an opportunity for review if reasonable grounds exist. For any dispute or complaint, please contact us at [email protected] or through 24/7 live chat.

12.3 Entire Agreement

These terms and conditions, together with our privacy policy, form the complete agreement between kx99 and you. If any part of these terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect.