kx99 Privacy Policy

Last Updated: January 2026

1. Introduction

kx99 is a safe and reliable online casino and betting platform for players in Bangladesh. We give the highest priority to the privacy of our users and are committed to ensuring the protection of your personal information.

This privacy policy explains what types of information kx99 collects, how that information is used, who it may be shared with, and what rights you have over your information. We want to inform you clearly and transparently about how your personal information is handled.

2. Information We Collect

We may collect the following types of information for account registration and service delivery on the kx99 platform:

2.1 Identity Information

• Full name and date of birth
• Email address
• Current address
• National ID or passport number (for identity verification)

2.2 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system information
• Session duration and page visit records
• Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Gaming history and preferences
• Bet amounts and frequency
• Records of bonus and promotional offer usage
• VIP level and reward information

3. How We Collect Information

kx99 collects your information in the following ways:

• Information you provide directly: Information you submit yourself when filling out registration forms, updating your account, or completing transactions.
• Automatically collected information: Information collected automatically through cookies, log files, and similar technologies when you visit our platform.
• Through third parties: Information received from identity verification services, payment processors, and fraud prevention services.

4. Purpose of Using Information

kx99 uses collected information only for the following legitimate purposes:

4.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing and maintaining gaming services
• Managing bonuses and promotional offers

4.2 Security and Compliance

• Detecting and preventing fraud and unauthorized access
• Complying with applicable anti-money laundering regulations
• Preventing minors from accessing the platform and verifying age
• Protecting users under the responsible gaming policy

4.3 Communication and Support

• Providing 24/7 live chat and email support
• Sending important account-related notifications
• Promotional offers and updates (subject to your consent)

4.4 Improvement and Analytics

• Improving platform performance
• Analyzing and refining the user experience
• Developing new features and services

5. Sharing and Disclosure of Information

kx99 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We may share necessary information with trusted partners who provide payment processing (bKash, Nagad, Rocket, Upay), identity verification, fraud prevention, and technical services. These partners operate under strict confidentiality agreements and may use your information only for specified purposes.

5.2 Legal Obligations

We may be required to disclose information in response to a court order, legal process, or a valid request from a government authority.

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may form part of the transferred assets. Users will be notified in advance in such cases.

6. Cookies and Tracking Technologies

The kx99 platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure platform functionality.

6.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the platform — without these, the service will not work properly.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect information about platform usage to help us improve our services.

You can control cookies by changing your browser settings. However, disabling cookies may cause some platform features to not work properly.

7. Data Retention and Security

7.1 Retention Period

We retain your personal information only for as long as necessary to provide services or as required to meet legal obligations. Even after an account is closed, certain information may be retained for a specified period as required for legal compliance.

7.2 Security Measures

To protect your information, kx99 takes the following technical and organizational measures:

• All data transfers are secured with SSL (Secure Socket Layer) encryption technology
• Sensitive information stored in databases is kept in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Automated monitoring to detect suspicious activity on accounts
• Regular staff training on data privacy
• Data access is strictly limited on a need-to-know basis

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of your personal information held by kx99 at any time. Contact our support team to make this request.

8.2 Right to Rectification

If your information contains any errors or is incomplete, you may request a correction. You can update much of your information yourself through the account settings.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your information. However, it may not be possible to delete all information due to legal obligations.

8.4 Right to Restrict Processing

In certain cases, you may request to restrict the processing of your information, such as when you have an objection to the accuracy of the data.

8.5 Right to Opt Out of Marketing

You may request to stop receiving promotional communications at any time. Contact the support team or change your account settings to do so.

9. Privacy of Minors

kx99 is for persons aged 21 and above only — only individuals aged 21+ may register on our platform. We do not knowingly collect personal information from any minor. If we become aware that information from a minor has been collected, it will be deleted immediately and the relevant account will be closed.

10. Third-Party Sites and Services

The kx99 platform may contain links to third-party sites. These external sites have their own privacy policies, and kx99 is not responsible for how your information is handled on those sites. We recommend reading their privacy policies before visiting these sites.

11. Changes to This Policy

kx99 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you by email or through a notice on the platform. The date of the updated policy will be shown at the top of the page as "Last Updated". Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy.

12. Contact Us

If you have any questions, comments, or information-related requests about this privacy policy, please contact us: